Orders are shipped within 48 hours unless the item is backordered. You will be notified of backordered items and given an approximate shipping date. You may also request a full refund on backordered items. PrintFish1.com allows 30 day from date of purchase to return products. We must be notified via email prior to any item(s) being returned. Depending on the reason for return you may be required to pay for return shipping costs and or a 10% restocking fee. Please contact us with any questions. WE APPRECIATE YOUR BUSINESS!